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3.8 | 205 Reviews

28 cu.ft 3 Door French Door, Standard Depth, Ice and Water with Single Ice

LG LRFS28XBS

Available in 2 Color(s)

Features

  • 28 cu.ft. Large Capacity lets you stock up on more of your favorites
  • Tall Ice & Water Dispenser
  • SlimSpacePlus Ice System
  • Door Cooling+ helps maintain a cold interior everytime you open the fridge and take out food

Quick Specs

  • Type: Refrigerator
  • Style: Freestanding
  • Has Freezer: Yes
  • Configuration: French Door Refrigerator
  • Width: 35.75"
  • Height: 69.75"
  • Depth: 36.25"
  • Energy Star Rated: Yes
  • Refrigerator Size: 25.5 (cu. ft.)
  • Fresh Food Capacity: 16.9 (cu. ft.)
  • Freezer Capacity: 8.6 (cu. ft.)
  • Icemaker: Yes
  • Dispenser: Yes
  • Counter Depth: Yes
  • Sabbath Mode: Yes
  • WiFi Connected: No

See More

 
Image Feature

Ultra-Large Capacity

Stock-up and store everything you need. With a cavernous 28 cubic feet of space, this LG French Door refrigerator gives you ample space for all of your family's favorite foods and keeps them conveniently organized and within reach

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Tall Ice & Water Dispenser®

Finally, an ice & water dispenser that can accommodate just about any container.

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More Shelf Space

The Slim SpacePlus® Ice System provides more shelf space and allows even more space for door bins.

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Easy in. Easy out.

Get in and out of the freezer easily with the Smart Pull® Handle.

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PrintProof™ Finish

Now you can have all of the things you love about stainless, without the need for special cleaners or constant attention.

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ThinQ Care

Proactive smart alerts delivered right to your smartphone help you understand your appliance needs, avoid any potential problems, and keep your LG appliance running at its best for years on end.

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Door Cooling+

Blasts of cool air reach all areas of the refrigerator-including the door-to help maintain consistent temperatures from top to bottom.

Watch Video

Image Feature

Smart Cooling

Smart Cooling Plus® is designed to monitor and maintain conditions to help keep food fresh.

Ultra-Large Capacity Stock-up and store everything you need. With a cavernous 28 cubic feet of space, this LG French Door refrigerator gives you ample space for all of your family's favorite foods and keeps them conveniently organized and within reach

Tall Ice & Water Dispenser® Finally, an ice & water dispenser that can accommodate just about any container.

More Shelf Space The Slim SpacePlus® Ice System provides more shelf space and allows even more space for door bins.

Easy in. Easy out. Get in and out of the freezer easily with the Smart Pull® Handle.

PrintProof™ Finish Now you can have all of the things you love about stainless, without the need for special cleaners or constant attention.

ThinQ Care Proactive smart alerts delivered right to your smartphone help you understand your appliance needs, avoid any potential problems, and keep your LG appliance running at its best for years on end.

Door Cooling+ Blasts of cool air reach all areas of the refrigerator-including the door-to help maintain consistent temperatures from top to bottom.

Smart Cooling Smart Cooling Plus® is designed to monitor and maintain conditions to help keep food fresh.

Features

  • 28 cu.ft. Large Capacity lets you stock up on more of your favorites
  • Tall Ice & Water Dispenser
  • SlimSpacePlus Ice System
  • Door Cooling+ helps maintain a cold interior everytime you open the fridge and take out food
  • Smart Pull® Handle assures an easy and smooth open for your freezer everytime
  • Energy Star Rated
Capacity
Freezer (cu.ft.) 9.3 cu.ft.
Refrigerator (cu.ft.) 18.4 cu.ft.
Total Capacity (cu.ft.) 27.7 cu.ft.
Convenience
ADA Compliant Yes
Auto Closing Door Hinge Yes
Child Lock Yes
Door Alarm Yes
Sabbath Mode Yes
Temperature Controls Electronic/Digital
Cooling
Compressor Type Smart Inverter
Evaporator Yes (1)
Multi-Air Flow™ System Yes
Temperature Sensors 2
Dimensions/Clearances/Weights
Carton Dimensions (WxHxD) 38" x 73" x 39"
Counter Depth No
Depth (Draw Open Fully without Handle) 55.25"
Depth (to Hinge Cover) 25.38"
Depth (Total with Door Open) 48.63"
Depth with Handles 36.25"
Depth without Door 29.88"
Depth without Handles 33.75"
Dimensions (W case x H top of hinge x D with handles) 35 3/4" x 69 3/4" x 36 1/4"
Height to Top of Case 68.5"
Height to Top of Door Hinge 69.75"
Installation Clearance Sides 1/8
Standard Depth Yes
Weight (Unit/Carton) 292 lbs. / 316 lbs.
Width 35.75"
Width (Door Fully Open without Handle) 63.5"
Width (Door Open 90 with Handle) 44.25"
Width (Door Open 90 without Handle) 39.25"
Energy
Energy Consumption (kWh/Year) 726
ENERGY STAR® Qualified Yes
Freezer
Door Type Pull Drawer
Drawers 2-Tier Organization
Freezer Handle SmartPull™ Handle
Freezer Light Upper (LED Lighting) / Lower (No)
Limited Warranty & UPC
Compressor (Parts & Labor) 5 Years
Parts & Labor 1 Year
Sealed System (Parts & Labor) 5 Years
UPC 195174055243
Materials and Finishes
All Available Colors PrintProof™ Stainless Steel ,PrintProof™ Stainless Steel,PrintProof™ Black Stainless Steel, PrintProof™ Matte Black Stainless Steel
Hidden Hinges Yes
Refrigerator
Crisper Bins 2
No. of Shelves 4 Split (4 Fixed)
Refrigerator Light Yes
Shelf Construction Spill Protector™ Tempered Glass
Summary
Display Type Membrane / White LED
Refrigerator ThinQ® Smart Features
SmartDiagnosis™ Yes
ThinQ® Smart Technology Yes
wi-fi Enabled Yes
Water & Ice System
Ice & Water Dispenser Yes
Ice Storage Capacity (lbs) 2.5 lbs
Water Filter LT1000P
Water Filtration System 1 Stage

Quick Specs


  • Appearance

  • Type: Refrigerator
  • Style: Freestanding
  • Has Freezer: Yes
  • Configuration: French Door Refrigerator

  • Dimensions

  • Width: 35.75"
  • Height: 69.75"
  • Depth: 36.25"

  • Features

  • Energy Star Rated: Yes

  • Capacity

  • Refrigerator Size: 25.5 (cu. ft.)
  • Fresh Food Capacity: 16.9 (cu. ft.)
  • Freezer Capacity: 8.6 (cu. ft.)
  • Icemaker: Yes
  • Dispenser: Yes
  • Counter Depth: Yes

  • Extras

  • Sabbath Mode: Yes
  • WiFi Connected: No

Energy Guide

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* Documents require Adobe Reader.

Professional delivery and installation is available for every product we sell. We would be happy to coordinate delivery and installation for you.

Extended warranties are usually very inexpensive and can save you thousands in the future. Some can even cover extra costs that result, such as cost of food that spoils when your fridge dies. It's simple and inexpensive to purchase extended warranties and one of the smartest ways to protect your investment.

Appliances can be large, heavy and expensive. You probably don't have the special tools or expertise needed to fix them in a crisis. If you can spare a few thousand dollars without batting an eyelash for new appliances should they break tomorrow, don't buy a warranty. But if you're like most of us, protect yourself by purchasing inexpensive extended warranties when you buy a new product and save yourself big money in the long run.

3.8 out of 5

69% of reviewers recommend this product.

1 Stars

VERY CHEAP PRODUCT WITH A MAJOR DESIGN FLAW

tlenbro 11/28/2024

One STAR due to deign flaw. I wanted to replace the LG refrigerator that I bought 10 years ago which was a very high quality unit. I sought out the one that closely matched the appearance of that last model. Got it installed and I discover this is a very cheap product. The worst part is the design flaw where the right side door requires extra force to get it to close. Id say 3 to 5 lbs although I do not have a way to measure this. I am returning this refrigerator. Im shocked LG would think anyone would be happy with this design. Were it not of ratios design Id have lived with the overall cheapness but this flaw kills the purchase for me. See the video. WELL SO FAR I SEE NOW WAY TO ADD THE VIDEO UNLES IS WILL HAFE HTAT OPTION AFTER I HIT SUBMIT The question is will I get another LG to go to a different brand. I now question LG given the low quality I see on this unit.
Originally posted on lg.com

No, I do not recommend this product

 Incentivized Review

Features

 

Quality

 

Value

 
5 Stars

Great refrigerator

Bobwhite245678 11/18/2024

Great refrigerator well built and stylish too. Lots of usable shelf space inside and a very large freezer compartment. Would definitely buy again if I had the choice
Originally posted on lg.com

Yes, I recommend this product

5 Stars

Love all the features

Ratus 11/17/2024

We had a LG 3 door for 10 years had to leave it when we sold our home so we knew we had to have a new one so we bought a new one for our new home and have really enjoyed it.
Originally posted on lg.com

Yes, I recommend this product

4 Stars

Well built/great value

LQ147 11/15/2024

Well built stylish appliance. Water and ice through the door is a nice feature and it works without dripping. Two small issues one the doors close very firmly and causes the unit to slip backwards the other is that both doors have to be opened to access the cold cut/eggs draw.
Originally posted on lg.com

Yes, I recommend this product

5 Stars

Love everything about this machine

Al loves lg 11/12/2024

Had to replace my samsung this one is a million times betterfrom ease of operation and great functions great...LG is the only appliance I will now buy.. Just bought a lg dishwasher
Originally posted on lg.com

Yes, I recommend this product

4 Stars

Mostly positive.

SAPH 11/7/2024

Everything inside refrigerator is great. Good shelf and bin space. Biggest concern is poor ice production rate...very slow response.
Originally posted on lg.com

Yes, I recommend this product

 Incentivized Review

5 Stars

Lots of room

Krt77 11/2/2024

Lots of room for all kinds of food It would be nice to have more shelf position options
Originally posted on lg.com

Yes, I recommend this product

5 Stars

Room room and more room

Keelo57 11/1/2024

Like everything I buy I do my research. LG has a reputation for great electronics. I love how much room this fridge has. We are three adults sharing this refrigerator/freezer. We no longer have problems with room. The door icemaker is not intrusive so it doesnt take up much room. The freezer is huge. All in all Im very glad We bought this refrigerator/freezer. Consumer Reports comes through again. Another great LG product in the house.
Originally posted on lg.com

Yes, I recommend this product

Features

 

Quality

 

Value

 
1 Stars

Needs $500 Repair after 15 months

VGPIT 10/28/2024

I bought this refrigerator 15 months ago I am getting an IFE Error found out that it is going to cost me $500 to repair. This is ridiculous that something that is barely 1 year old needs fixed already. This is my first LG appliance and my last. I DO NOT RECOMMEND My last refrigerator last me 18 years and still worked when I got rid of just replaced do to a kitchen upgrade. This is not an upgrade
Originally posted on lg.com

No, I do not recommend this product

1 Stars

Needed $500 Repair after only 15 Months

VLGPIT 10/28/2024

I bought this refrigerator 15 months ago and got a IFE Error. I contacted LG and they said I needed to have my fan replaced. It is going to cost me $500 for this repair. It will not make ice. This is unacceptable My last refrigerator last me over 18 years I only replaced to upgrade my kitchen. This certainly was no upgrade. I DO NOT RECOMMEND
Originally posted on lg.com

No, I do not recommend this product

Features

 

Quality

 

Value

 
5 Stars

Great appliance

Luvtosing 10/19/2024

I love my new fridge. It keeps things so nice and cold. I have lots of room and its very easy to clean. The underneath freezer is so convenient and roomy. Also luv having ice and cold fresh water right at your fingertips
Originally posted on lg.com

Yes, I recommend this product

 Incentivized Review

5 Stars

Refrigerator

Jan80 10/16/2024

I bought this refrigerator several weeks ago. It works well and the ice maker is working well. I would recommend it to anyone
Originally posted on lg.com

Yes, I recommend this product

4 Stars

Large space that fits space well.

KrT2 10/8/2024

We like that the French doors open and close do well. The freezer drawer woods well and has plenty of space. We wish the shelves had more options and coating over the glass top.
Originally posted on lg.com

Yes, I recommend this product

1 Stars

I Brenda Gobble on refrigerator

Bre80 10/8/2024

I bought my refrigerator on July 12 2023 and on August 16 I had to have it fixed it was making a very loud noise. The motor and something else that was on aboard had to be replaced after only a little over a year. The vents on the doors were replaced because they were on recall. I really feel like it should have been replaced went to store next day mgr was in meeting and I havent been able to get back up there. I think the mgr in appliances is very knowledgeable and listened to his customers. I am however very dissatisfied with the quality of the refrigerator anything should last longer than a year. I didnt get the refrigerator I picked out when it was delivered the men said it had a dent had to be returned when they brought the one I have now I questioned that was told that they had upgraded me to a better refrigerator obviously that wasnt the truth Im not even sure if I got a new refrigerator since its has only lasted a little over a year I didnt receive my refrigerator free or at a discounted price I paid full price for it
Originally posted on lg.com

No, I do not recommend this product

2 Stars

Water dispenser temperature

castrolm 10/6/2024

After two days from delivered water dispenser temp decreased to room temp.
Originally posted on lg.com

No, I do not recommend this product

 Incentivized Review

2 Stars

The idea was nice

JjMar 10/4/2024

ThinQ quad purchase. Stove microwave refrigerator and dishwasher 4/2024 The FFE error code on the refrigerator seems to be the #1 design flaw. The dishwasher has the drying failure. After waiting 2weeks with no refrigerator and the loss incurred while under manufacture warranty I can say we would not recommend the products. A handful of their CS team are inept and lie to appease. So many calls for true answers The LG company policy and part of the management want you to just be satisfied they paid for you to get it repaired in their timeframe which doesnt include weekends but the refrigerator doesnt take weekends off now does it. Compensation should be given for loss of products our dairy fruit formula and so on was just wastedbuying ice and coolers and everything else you may have done to just keep some normalcy while waiting for the technicians that they approve. *So In the year 2024*to be told to defrost your fancy freezer for 24 hours so your refrigerator may or may not get cold afterwards is unacceptable . The gas stove is has a great look grill plate yet hard to clean overall. Dandy microwave game system features you gotta figure them out. Again the dishwasher worked properly for 2 months. Use your own caution and always weigh reviews. This huge company didnt want to compensate kindly for our losses. Not everyone has $funds to throw away. The hard to find approved repair technician was a day later than expected and said whats one more day says the guy with a running fridge.pfft
Originally posted on lg.com

No, I do not recommend this product

Features

 

Quality

 

Value

 
2 Stars

Bad tasting water

Barry McGuire 10/3/2024

Original purchase was not delivered It was a deferent fridge altogether Had to replace with another fridge because of the plastic tasting water Second fridge was delivered and after a week the same thing bad tasting water After contacting LG and trying everything they recommended with no luck Very disappointed with LG refrigerators.
Originally posted on lg.com

No, I do not recommend this product

4 Stars

Great Room for the Price

Krt77 10/3/2024

We are enjoying our purchase as it gives us lots of room in both the refrigerator and the freezer compartment. The French doors work well and the door ice maker does not seem to interfere with having plenty of inside door room.
Originally posted on lg.com

Yes, I recommend this product

4 Stars

No temperature gauge??

LtDan52 10/1/2024

Biggest complaint is the absence of current actual temperature information for either compartment.
Originally posted on lg.com

Yes, I recommend this product

 Incentivized Review

1 Stars

Great fridge not reliable

amwiz 9/29/2024

Lg fridge ice machine stopped working within less than 2 months l.
Originally posted on lg.com

No, I do not recommend this product

 Incentivized Review

5 Stars

LMichelle 9/28/2024

The refrigerator looks great and also works quietly.
Originally posted on lg.com

Yes, I recommend this product

 Incentivized Review

Features

 

Quality

 

Value

 
3 Stars

Wendy04 9/20/2024

The bottom ice maker does not work. Not happy. Still trying to get a replacement for ice maker
Originally posted on lg.com

No, I do not recommend this product

 Incentivized Review

5 Stars

Water Ice feature on door work well.

Happ310 9/17/2024

I bought this refrigerator about 2 weeks ago. Very happy with it so far.
Originally posted on lg.com

Yes, I recommend this product

 Incentivized Review

4 Stars

Overall nice fridge but...

Alfredo Tool 9/9/2024

Overall liking the fridge so far. Considerations for consumers and opportunities for improvement for LG include: 1. Too much temperature variation throughout cavernous refrigerator section confirmed using thermometers. Needs better distribution of cold air throughout 2. Cold air escapes fast - need to get in and get out. Discovered the need to set both refrigerator and freezer sections down as low they will go to maintain temperatures. 3. One of the refrigerator doors could use a more thoughtful storage compartment/space for small items. Prior fridge had a junk drawer in a door higher shelf that was perfect. 4. Ice compartment on the small size considering the overall size of this fridge. Also an annoying thing we have discovered is the right size of the ice storage compartment must get a little warmer and the ice there tends melt a little then clump together and wont drop when distributing ice cubes from the external door. Requires going into the ice compartment door every few days if we think about it and break up the ice which commonly causes us to scrape our hand knuckles on the tight space in the process.
Originally posted on lg.com

Yes, I recommend this product

Features

 

Quality

 

Value

 
4 Stars

Great warranty service

Prbmail 9/6/2024

I bought this refrigerator a year ago. The ice machine stopped working but getting the warranty replacement was seamless
Originally posted on lg.com

Yes, I recommend this product

 Incentivized Review

5 Stars

Best frig yet.

Cam91 9/5/2024

I bought this LG frig a couple of months ago. Love it. Great space. Easy to clean. Only one problem the left frif door does not close by itself we have to close it manually to be sure its closed shut.
Originally posted on lg.com

Yes, I recommend this product

1 Stars

do not buy

Skells 9/5/2024

original model broke one year after purchase. Replaced with new unit which broke after 10 months.
Originally posted on lg.com

No, I do not recommend this product

 Incentivized Review

4 Stars

Need wine storage shelf

Loretta L 8/29/2024

Needs a narrow adjustable height shelf for wine bottles.
Originally posted on lg.com

Yes, I recommend this product

 Incentivized Review

Features

 

Quality

 

Value

 
1 Stars

Geometry 8/24/2024

First one came damaged and had to return. This one is not 1 year old and leaking inside. Terrible customer service. Has taken a month to get approval for part from LG. No LG techs available.
Originally posted on lg.com

No, I do not recommend this product

Features

 

Quality

 

Value

 
1 Stars

Never again

Rev Mike Almond 8/23/2024

I have had the French door refrigerator around 6 months now it has been nothing but trouble so far I have lost food 2 times now first time it quit cooling because they said it was not defrosting they told me to clean everything out of refrigerator and leave the doors open with power off lost over 300. In food this time second time cooling fan started sounding like airplane running called LG and was 9 days before a repair tec got there replaced fan back running and now got a vibration in back of refrigerator dealing with LG on warranty work has been a nightmare I hear the same reading of questions everytime when have trouble will never buy another LG PRODUCT AGAIN
Originally posted on lg.com

No, I do not recommend this product

Features

 

Quality

 

Value

 
1 Stars

Google LG class Action

Lifesucks187 8/21/2024

Dead fridge. Do not buy LG. Was in warranty and they refused to pay the repair shop to come look at it. Compressor died they did nothing had to buy a new fridge. Plus the fact they are on their SECOND class action lawsuit should make you think twice.
Originally posted on lg.com

No, I do not recommend this product

Features

 

Quality

 

Value

 
5 Stars

Beautiful in the location in the Kitchen

refer Happy 8/21/2024

I purchased this refrigerator 4 months ago and just love the size of it and it fit in the kitchen just fine.
Originally posted on lg.com

Yes, I recommend this product

 Incentivized Review

1 Stars

Great features-doesnt work well

Cheryl H in GA 8/19/2024

Lowes delivered refrigerator with severe damage on back-delivery team hid damage. LG repair techs have been out 2x and temp still above 40. I really like the design of the refrigerator-very disappointed with lack of support.
Originally posted on lg.com

No, I do not recommend this product

 Incentivized Review

1 Stars

Dont BUY LG Products They are UNRELIABLE.

SLWI 8/15/2024

I really wish we had the choice to give ZERO stars The technician from US Appliance finally made it out to my house AFTER SUPPOSEDLY being told what the ERROR code on my refrigerator was but yet his house call only lasted 15 minutes with telling me that he would need to order the part which would take 2 days AND THEN another WEEK to reschedule another visit to install said part I HAVE LOST HUNDREDS of DOLLARS losing Absolutely EVERYTHING in my refrigerator which is LESS THAN 1 YEARs OLD People BEWARE DO NOT BUY ANYTHING that is LG Brand They wont reimburse you for lost food unless you have purchased their premium warranty which is absolutely crap.
Originally posted on lg.com

No, I do not recommend this product

1 Stars

Awful Refrigerator and worse service

Tanya R 8/14/2024

I bought this refrigerator in November of 2023 by June 2024 so less than 8 months old it quit cooling. Contacted LG went through all of the trouble shooting steps unplug the fridge for 24 hours and lots of other steps spoke with several people through the live chat and on the phone. It took a 4 days to get LG to agree to get someone to come look at it and fix the problem. It took another week for the Service repair to get to my home. They replaced a part on the fridge and told me to to unplug the refrigerator and allow it to thaw out for another 48 hours. I did what I was told to do and the refrigerator worked for about two more weeks and then the same issue started reoccurring. Contacted Lg again about the issue and was told to unplug the refrigerator for 16 hours. I unplugged the refrigerator for 16 hours plugged it back in and it still was not cooling correctly. Contacted LG to let them know. They told me that a service agent would be in contact with me. The service agent contacted me however they were extremely rude to me told me that I just needed to unplug my refrigerator for another 48 hours and it would fix the problem. I explained to her that I had already unplugged it once and that the repair was only two weeks old. There has to be something else going on and it needs to be looked at the service center refused to come look at the situation then quit answering my phone calls and text messages. Contacted Lg With no success. I have been waiting now for over a month for them to come and fix my refrigerator. It is still not cooling correctly. At one point I was told that a different service company would come out however they have never showed up or contacted me in anyway. I would not recommend LG to anyone. I paid $2000 for a refrigerator that clearly has an issue and is not a year old but LG continues to ignore me. If LG is willing to reach out to me and correct the situation I will be happy to retract this review.
Originally posted on lg.com

No, I do not recommend this product

Features

 

Quality

 

Value

 
4 Stars

Nice design spacious

Dan Pero 8/13/2024

I purchased this refrigerator on August 12 2024. The refrigerator is spacious maintains temperature and has a lot of nice features. Three minor things 1. The chilled water dispenser is only good for about one cup before the water is Luke warm. 2. Having one paddle for water/ice takes a little getting used too not as convenient as having one for water and one for ice. 3. The doors are to loose when they swing open I open the right side door next to a wall if its not held while opening it will eventually cause damage to the wall. Overall I would strongly recommend
Originally posted on lg.com

Yes, I recommend this product

Features

 

Quality

 

Value

 
3 Stars

Water dispenser does not dispense cold water

AD23 8/12/2024

I bought the refrigerator less than a month ago. The water dispenser dispenses near-room temperature water almost always and less than cold water when used after a few hours. According to the technician who came to inspect this is normal behavior. Clearly this not acceptable. I will return the appliance
Originally posted on lg.com

No, I do not recommend this product

Features

 

Quality

 

Value

 
1 Stars

The freezer doesnt have an ice maker

Ronald Speth 8/12/2024

Caution Caution Caution. This product does NOT have an ice maker in the freezer. I believe that LG is using deceptive marketing. I purchased this on July 20 2024. Please tell me how I am supposed to know that the freezer doesnt make ice. The freezer drawer has a place for ice. Im very disappointed. I contacted LG on lg.com via chat. The person said it should have an ice maker. I contacted Costco where I purchased it. They said it should have an ice maker and set up and appointment for a technician to come to my house. It was only when the tech called before they come that he told me that it doesnt have an ice maker in the freezer.
Originally posted on lg.com

No, I do not recommend this product

 Incentivized Review

5 Stars

Pretty and spacious

IamJennaK 8/11/2024

Purchased from Lowes three weeks ago and love it It is bright and spacious inside and the freezer drawer has ample space. It was super simple to set up the ThinkQ app for this and an over the range microwave convection air fry oven. Its heavy and built in to my cabinets so hope I dont have to move it.
Originally posted on lg.com

Yes, I recommend this product

Features

 

Quality

 

Value

 
1 Stars

Awful refrigerator and even worse service

Treed12114 8/9/2024

I bought this refrigerator in November of 2023 by June 2024 so less than 8 months old it quit cooling. Contacted LG went through all of the trouble shooting steps unplug the fridge for 24 hours and lots of other steps spoke with several people through the live chat and on the phone. It took a 4 days to get LG to agree to get someone to come look at it and fix the problem. It took another week for the Service repair to get to my home. They replaced a part on the fridge and told me to to unplug the refrigerator and allow it to thaw out for another 48 hours. I did what I was told to do and the refrigerator worked for about two more weeks and then the same issue started reoccurring. Contacted Lg again about the issue and was told to unplug the refrigerator for 16 hours. I unplugged the refrigerator for 16 hours plugged it back in and it still was not cooling correctly. Contacted LG to let them know. They told me that a service agent would be in contact with me. The service agent contacted me however they were extremely rude to me told me that I just needed to unplug my refrigerator for another 48 hours and it would fix the problem. I explained to her that I had already unplugged it once and that the repair was only two weeks old. There has to be something else going on and it needs to be looked at the service center refused to come look at the situation then quit answering my phone calls and text messages. Contacted Lg With no success. I have been waiting now for over a month for them to come and fix my refrigerator. It is still not cooling correctly. At one point I was told that a different service company would come out however they have never showed up or contacted me in anyway. I would not recommend LG to anyone. I paid $2000 for a refrigerator that clearly has an issue and is not a year old but LG continues to ignore me. If LG is willing to reach out to me and correct the situation I will be happy to retract this review.
Originally posted on lg.com

No, I do not recommend this product

Features

 

Quality

 

Value

 
3 Stars

Good but

MAmy 8/9/2024

Are you serious sending me a chance to review my refrigerator? I have been trying to figure out why my water and ice taste bad for almost a month I have been waiting a full week to hear from a rep from LG Yes the refrigerator is fine but please help me get good tasting water from it Goodness you are ballsie to send this to me
Originally posted on lg.com

No, I do not recommend this product

 Incentivized Review

Features

 

Quality

 

Value

 
5 Stars

My very nice LG Refrigerator in my whole life

VUONG DAVID 8/8/2024

My Family had searching LG French 3 doors for a long time. We had stop by Best Buy Lowes and Costco. Finally Me and my wife make final and order LG French 3 door at Costco online. We love this Refrigeration. It is Matching we space. Easy to use. This is Best LG As i will refer to all my friends.
Originally posted on lg.com

Yes, I recommend this product

 Incentivized Review

Features

 

Quality

 

Value

 
3 Stars

needs a can holder for soda and bottle holder

jjkawasaki 8/8/2024

bought it to replace the one that failed after 14 years
Originally posted on lg.com

No, I do not recommend this product

 Incentivized Review

5 Stars

Great refrigerator

Millerhawk 8/7/2024

We bought this Memorial Day weekend and are very happy with the refrigerator It is very spacious and allows you to have a very organized refrigerator. The slimline water / ice dispenser eliminates reduced space on your shelves and the additional drawer in the freezer allows you to keep frequently eaten items readily available.
Originally posted on lg.com

Yes, I recommend this product

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4 Stars

Door Open Alarm overrides the many fine features.

ckball 8/7/2024

This model--LRFS28XBS--was delivered in December. I am delighted with most features except the screeching alarm open alarm. I have worked in the music business for 60 years and my ears are sensitive to this kind of intrusive noise. I also am a test cook and spend time cleaning out and rearranging my fridge all the while with that annoying alarm screeching in my ears. I find it highly distressing and intrusive. Surely there is some way to turn it off. The thought that I paid to be tormented with this unwelcome racket adds to the annoyance. A totally useless and unwanted feature. I would welcome any guidance for turning this alarm off.
Originally posted on lg.com

Yes, I recommend this product

 Incentivized Review

1 Stars

Never again

SLWI 8/6/2024

I purchased an LG Refrigerator from Lowes on 9/23/2023. It has not even been a year yet and on 8/3/24 a loud rumbling noise started coming from the back of the fridge. I contacted Lowes since I purchased the extended warranty but unfortunately that warranty doesnt start until the manufacturers warranty ends on 9/23/24. I had no choice but to contact LG. Their customer service is horrible. You get people who you can barely understand. My first contact was online with the chat on 8/4/24. After describing the issue the loud noise etc. I was told I needed to defrost it and that the noise was normal. I then called an 800 number to try to get assistance. She told me which buttons to push to get the error code and it was H5 E. I was told that a technician would call me to set up an appointment. On 8/5/24 I receive a call that an appointment had been scheduled and a tech would be out on 8/15/24 Ten days away That same day on 8/5/24 in the afternoon my fridge no longer produced ice the water dispenser in the door wouldnt work and a different error code was showing on the panel of FF E. I unplugged the fridge waited a while and plugged it back in. The code disappeared and I could at least get water again but no ice. That small relief was short lived though and less than a few hours the code was showing again. It is also now not cooling so I am going to lose all the food in the fridge and freezer. I tried to contact LG again on 8/5 via email. They responded today 8/6/24 saying they appreciated my patience but they couldnt get anyone out sooner as to try would result in another case number diagnosis etc all over again from the beginning which would cause further delays but that I was more than welcome to call US Appliance and they furnished a phone number. I have to wait until tomorrow to call US Appliance as they are closed now. In the meantime my fridge is now making a grinding noise on top of everything else. I will never again purchase LG anything.
Originally posted on lg.com

No, I do not recommend this product

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4 Stars

Great fridge

Cam91 8/5/2024

I love my new refrigerator however it was a lot of extra trouble getting it up and running and cost us extra dollars. Once it was set up the store gave us a generous credit for our troubles which was nice. The LG fridge is everything I wanted the only problem being that the upper door does not shut automatically we have to make sure we push it closed.
Originally posted on lg.com

Yes, I recommend this product

 Incentivized Review

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5 Stars

Great buy

Bguest 7/31/2024

I bought the LG French door ThinQ a little over a year ago. It has been a great buy. It has all space that we need. It has great features. I like the way the compartments are set up. This refrigerator is made with quality materials. I had researched a bit of different types of refrigerators. This was one of the better quality products for what I was looking for.
Originally posted on lg.com

Yes, I recommend this product

 Incentivized Review

1 Stars

Refrigerator

Refride 7/31/2024

HORRIBLE HORRIBLE customer service horrible I had to wait on hold a very long time then phone hung up I called back to speak to a very rude forgein person. My appliances are under warranty no customer help or satisfaction. I supported LG by buying all my appliances and TVs. Customer service nothing but a headache. When I needed answers about my TV friendly knowledgeable when it came to my refrigerator brand new very rude. No understanding we cant help you go back where you bought it from for that reason I will never support LG again.
Originally posted on lg.com

No, I do not recommend this product

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4 Stars

Icemaker makes very small cubes

Ahort 7/30/2024

I like it but dont love the ice maker. The cubes are small only about tge size of a Quarter. The ice doesnt drop into the bin in the freezerso I have to make ice the old fashion way.
Originally posted on lg.com

Yes, I recommend this product

Features

 

Quality

 

Value