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3.9 | 402 Reviews

4.5 cu. ft. Ultra Large Capacity Smart wi-fi Enabled Front Load Washer with TurboWash™ 360° and Built-In Intelligence

LG WM4000HWA

Available in 2 Color(s)

color swatch Black Steel
WM4000HBA
$849
color swatch White
WM4000HWA
$799

Features

  • 4.5 cu. ft. Ultra Large Capacity lets you clean larger loads
  • With TurboWash® 360° Technology, power clean big loads in under 30 minutes
  • Built-in intelligence takes out the guesswork-AI technology selects optimal wash settings
  • AAFA certified LG washer with the Allergiene® Cycle uses the power of steam to deep clean

Quick Specs

  • Type: Washer
  • Style: Front Loading
  • Fuel: Electric
  • Width: 27"
  • Height: 39"
  • Depth: 30.25"
  • Energy Star Rated: Yes
  • Laundry Capacity: 4.5 cu. ft.
  • Steam Cycle: Yes
  • WiFi Connected: Yes

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See how LG Front Load Washers were rated on reliability, performance, and energy & water efficiency.

SEE RATINGS CHARTS

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Power Clean Big Loads in Under 30 Minutes

5 powerful jets spray clothes from multiple angles for a complete clean in under 30 minutes .

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Deep Clean with the Power of Steam

AAFA certified LG washers with the Allergiene™ Cycle remove over 95% of pet dander and dust.

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Cold Wash Without Compromise

ColdWash™ technology penetrates deep into fabrics, for cold water savings with warm water performance.

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More Style, Less Space

LG closet-depth washers have a shallower depth to fit in more places & add sleek style to any room.

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Smooth Surface Helps Prevent Snags

Unlike porcelain & plastic, LG's stainless steel tub avoids chips that snag on & ruin clothing.

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Measure First, Order Right.

Nothing is more frustrating than an appliance that doesn't fit. We'll help you find the right one for your space.

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Warranty/Certification

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Built-in Intelligence Takes Out The Guesswork

AI technology selects optimal wash or dry settings. Washer can auto-select a compatible drying cycle.

Watch Video

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Life's better when your home runs smart

Discover ThinQ Care within the ThinQ app -- proactive smart alerts to keep your appliances running smoothly. Get notifications about usage, maintenance, plus early diagnosis right on your smartphone. SHOW ME MORE

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Save Time and Wash Fewer Loads Every Week

Bring on big loads of towels or jeans -this ultra large (4.5 cu. ft.) washer fits more in every load up to 20 lbs.

Image Feature

Wash Two Loads At The Same Time

Wash small loads that can't wait or two loads at once with the LG SideKick™ Pedestal Washer. 3

See how LG Front Load Washers were rated on reliability, performance, and energy & water efficiency. SEE RATINGS CHARTS

Power Clean Big Loads in Under 30 Minutes 5 powerful jets spray clothes from multiple angles for a complete clean in under 30 minutes .

Deep Clean with the Power of Steam AAFA certified LG washers with the Allergiene™ Cycle remove over 95% of pet dander and dust.

Cold Wash Without Compromise ColdWash™ technology penetrates deep into fabrics, for cold water savings with warm water performance.

More Style, Less Space LG closet-depth washers have a shallower depth to fit in more places & add sleek style to any room.

Smooth Surface Helps Prevent Snags Unlike porcelain & plastic, LG's stainless steel tub avoids chips that snag on & ruin clothing.

Measure First, Order Right. Nothing is more frustrating than an appliance that doesn't fit. We'll help you find the right one for your space.

Built-in Intelligence Takes Out The Guesswork AI technology selects optimal wash or dry settings. Washer can auto-select a compatible drying cycle.

Life's better when your home runs smart Discover ThinQ Care within the ThinQ app -- proactive smart alerts to keep your appliances running smoothly. Get notifications about usage, maintenance, plus early diagnosis right on your smartphone. SHOW ME MORE

Save Time and Wash Fewer Loads Every Week Bring on big loads of towels or jeans -this ultra large (4.5 cu. ft.) washer fits more in every load up to 20 lbs.

Wash Two Loads At The Same Time Wash small loads that can't wait or two loads at once with the LG SideKick™ Pedestal Washer. 3

Features

  • 4.5 cu. ft. Ultra Large Capacity lets you clean larger loads
  • With TurboWash® 360° Technology, power clean big loads in under 30 minutes
  • Built-in intelligence takes out the guesswork-AI technology selects optimal wash settings
  • AAFA certified LG washer with the Allergiene® Cycle uses the power of steam to deep clean
  • Get the ThinQ® app to access smart functions
  • Premium looks with real tempered glass doors designed to last
Laundry Appliance Capacity
Capacity 4.5 cu. ft.
Summary
Product Color White (W)
Dial-A-Cycle™ Yes
Hard Buttons Yes
Electric Dryer Option DLEX4000W
Gas Dryer Option DLGX4001W
Series LG
Touch Buttons Yes
Type Front Load Washer
Type of Display LED
Energy
CEE Tier Tier 2
ENERGY STAR® Most Efficient Yes
ENERGY STAR® Certified Yes
IMEF 2.92
IWF 2.9
Washer Programs
No. of Washer Programs 12
Washer Programs Allergiene®, Bright Whites™, Bedding, Delicates, Downloaded, Heavy Duty, Normal, Perm. Press, Sanitary, Speed Wash, Towels, Tub Clean
No. of Washer Options 13
Washer Options Control Lock, Rinse+Spin, TurboWash®, Add Item, ColdWash, Delay wash, Extra Rinse, Fresh Care, Pre-wash, Remote Start, Spin Only, Steam, Wi-Fi
No. of Wash/Rinse Temps 5
Wash/Rinse Temps Cold, Extra Hot, Hot, Tap Cold, Warm
No. of Spin Speeds 5
Spin Speeds Extra High, High, Low, Medium, No Spin
Water Levels Load Sensing
No. of Soil Levels 5
Fabric Care Features
Turbowash® Type Turbowash® 360°
AI DD® Yes
Allergiene™ Cycle Yes
ColdWash™ Option Yes
Sanitary Cycle Yes
SenseClean™ System Yes
Steam Technology Yes
Laundry Appliance Convenience Features
4 Tray Dispenser Prewash, Main Wash (with liquid detergent cup), Bleach, Fabric Softener
Auto Suds Removal Yes
Control Lock Yes
End of Cycle Signal Yes
Leveling Legs Yes
LoadSense Yes
True Balance® Anti-Vibration System Yes
LoDecibel™ Quiet Operation Yes
Laundry Appliance ThinQ® Smart Features
ThinQ® Smart Technology Yes
Energy Monitoring Yes
Remote Start and Cycle Monitor Yes
SmartDiagnosis™ (v3.0) Yes
ThinQ Care™ Yes
Tub Clean Coach Yes
Motor
Axis Horizontal
Max RPM 1300
Motor Type Inverter Direct Drive Motor
Materials and Finishes
All Available Colors Black Steel , White (W)
Cabinet Painted Steel
Control Panel Plastic
Door / Rim Glass/Shiny Rose Gold
Door Cover Tempered Glass Door
NeveRust™ Stainless Steel Drum Yes
Top Plate Painted Steel
Certification
AAFA Yes
Power Source
Washer Electrical Requirements 120V, 10 Amps
Ratings UL Listed
Washer Power Source Type Electric
Options/Accessories
LG Sidekick™ Pedestal Washer WD300CW
Pedestal WDP6W
Stacking Kit KSTK4
Dimensions
Carton (WxHxD) 29 3/4" x 41 7/8" x 31 1/2"
Depth with Door Open 55"
LG Sidekick™ Pedestal Washer (WxHxD) 27" x 14 1/8" x 30 3/4" (50 1/2 D with door open)
Pedestal (WxHxD) 27" x 13 5/8" x 28" (43 7/8" D with door open)
Product (WxHxD) 27" x 39" x 30 1/4"
Weight (Carton) 212.1 lbs
Weight (Product) 198.4 lbs
Weight (Product/Carton) 198.4 / 212.1 lbs.
Warranty & UPC
Direct Drive Motor 10 Years
Drum 3 Years
Parts and Labor 1 Year
UPC 048231028288

Quick Specs


  • Appearance

  • Type: Washer
  • Style: Front Loading
  • Fuel: Electric

  • Dimensions

  • Width: 27"
  • Height: 39"
  • Depth: 30.25"

  • Features

  • Energy Star Rated: Yes
  • Laundry Capacity: 4.5 cu. ft.
  • Steam Cycle: Yes
  • WiFi Connected: Yes
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21-07-06 LG Turbo Charged Timesaver

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Interactive Tour

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Professional delivery and installation is available for every product we sell. We would be happy to coordinate delivery and installation for you.

Extended warranties are usually very inexpensive and can save you thousands in the future. Some can even cover extra costs that result, such as cost of food that spoils when your fridge dies. It's simple and inexpensive to purchase extended warranties and one of the smartest ways to protect your investment.

Appliances can be large, heavy and expensive. You probably don't have the special tools or expertise needed to fix them in a crisis. If you can spare a few thousand dollars without batting an eyelash for new appliances should they break tomorrow, don't buy a warranty. But if you're like most of us, protect yourself by purchasing inexpensive extended warranties when you buy a new product and save yourself big money in the long run.

3.9 out of 5

71% of reviewers recommend this product.

2 Stars

Repair issues

CTone 10/4/2024

3 years in and balance error continually-repairman ran the computer stuff and said it was ok. 6 months later-I dont have a washing machine. 2 repairman and cant fix it.
Originally posted on lg.com

No, I do not recommend this product

1 Stars

LG Support is AWFUL

Disgruntled and Angry 10/1/2024

I bought an LG Washer and Dryer 4 months ago. After 1 month the washer stopped working. The repair was not possible because a part was not available. Now another month has past and I dont have a washer. I have 10 hours on the phone and been asked to jump through many hoops and still no repairs even though I have been elevated to the useless Presidential Dynasty system. I cannot reach anyone to help me and now I am expected to move my washer I am elderly to get to the back and open it. I cannot physically do it and no one responds to my pleas for help - including no responses to emails to the President. I would give a no star rating but it makes give it 1.
Originally posted on lg.com

No, I do not recommend this product

Features

 

Quality

 

Value

 
5 Stars

ove all the features it comes with.

Babu m 10/1/2024

I bought the LG washer and dryer about three weeks ago. love them.
Originally posted on lg.com

Yes, I recommend this product

1 Stars

Minnehan 9/30/2024

The appliances are good. However I also ordered the stands for the washer and the dryer. they were not delivered?
Originally posted on lg.com

No, I do not recommend this product

4 Stars

A quiet and effective washer

MVT802 9/27/2024

Excellent washer with so many settings and the LG ThinQ app is wonderful to manage cycles. Will be very mindful of keeping up with monthly cleaning.
Originally posted on lg.com

Yes, I recommend this product

 Incentivized Review

Features

 

Quality

 

Value

 
5 Stars

Bigger and Better

simsy 9/27/2024

Ive had this washer for almost a month now and love it It replaced my old LG that the bearings went bad on after 12yrs so I felt comfortable getting another LG because they are built to last. The new features and app capabilities are a nice touch But the larger drum size is my favorite part Every comforter in the house fits with ease And it is SOOO quiet I love it
Originally posted on lg.com

Yes, I recommend this product

2 Stars

great washer until its not...

ejs88 9/26/2024

This was a great washer until we got a u5 error code and the unit wouldnt run for more than a few minutes. Called LG since it is under the manufacturers warranty and they had a repair man from Eralux come the next day and said it was a vibration sensor and that he ordered the part and it would be here the following week. Heard nothing from anyone at all the following week. You try to call Eralux and the phone just rings you leave a voicemail and they never call you back. As far as I can tell Eralux isnt even a real company. When you call LG to get them to deal with THEIR repair service all they do is call the same number and then give up and say that theyll send an email. I finally got LG to contact Eralux and somehow spoke to an Eralux rep who said the part was backordered and that it would be delivered the following week. The following week comes and what do you know? Silence. Back on the phone with LG they call and email but arent willing to do much more but we did find out that the part actually isnt backordered. It took hours on the phone with LG to get them to dump Eralux and find a new repair service. The new repair service called us today saying they ordered the part and it will be delivered in 5-7 business days 4 weeks after the washer first broke. Called LG again to get them to rush the delivery and the customer service rep says they cant help because theyre not in parts department. Had to force them to transfer us to the parts department where they say they cant even ship the order because theres an issue with the repair service. Of course they try to get us to call the repair service as theyve done all along even though this is THEIR vendor and THEIR problem. Every step of the way weve had to fight with LG just to get some help. This has not been a pleasant experience to say the least. I highly advise against buying this product because if it breaks youll be out of luck.
Originally posted on lg.com

No, I do not recommend this product

Features

 

Quality

 

Value

 
5 Stars

love the features

Babu m 9/26/2024

I bought the washer and dryer three weeks ago at Home Depot in Titusville fl.
Originally posted on lg.com

Yes, I recommend this product

1 Stars

Disappointing Customer Support.

Joe Gor 9/24/2024

The sale process was annoying and although I chose a Purchase of a washer and dryer with pedestals LG did not include the pedestals with the sale. When I called customer support for help in having the pedestals included in the sale they told me they could not include the pedestals after the sale nor could they sell me a set of pedestals at a reduced price. I am a senior citizen on a fixed income and it is tough bending to retrieve clothes out of the washer and drier.
Originally posted on lg.com

No, I do not recommend this product

Features

 

Quality

 

Value

 
1 Stars

Broken Washer Delivered 6 months for replacement

Dani32 9/24/2024

I purchased directly from LG.com on June 2. Delivered broken squealing and squeaking terribly loud on all cycles and all load sizes. Reported it immediately to LG with phone calls but was sent to AI troubleshooting and also transferred several times and hung up on after holding 45 minutes to over an hour several times. Resorted to emailing videos and audio to the Customer Service email. Took over a week for them to respond with a one-line email saying they would send a tech on July 16 no information no time no phone number. I received a call WHEN THEY WERE ENROUTE Tech determined it was installed correctly but broken. He said he would report it for a replacement. I waited 4 weeks without contact Then I started calling again and again only to once again be put on hold several times and then hung up on. One representative stated the I hadnt reported it in time and I was outside the 2 month window so there would be nothing LG would do I calmly explained I had proof of all the phone calls proof of the technician visit and proof of the all the emails. They just said Oh and ended the call. Its now 114 days since purchase and I still dont have a working washer Their current plan is to pick up the defective washer takes between 3-6 weeks deliver to their warehouse another week to scan it in then notify Returns to processes a refund one more week then 5-7 days to hit my credit card then I am supposed to reorder if it is in stock and wait 3-6 weeks again for delivery Might get a working new washer sometime around CHRISTMAS when I ordered it June 2 and reported it was broken 2 days after delivery waited until Monday to call. I asked why they cant just order a new washer for delivery and pick up the defective one the same time. They say You need to adjust your expectations and that isnt their process. Well my EXPECTATION is to actually receive a working washer in a REASONABLE amount of time ordered June 2 and they think LATE DECEMBER is reasonable to actually replace a defective product they delivered and their tech verified as broken upon delivery. TERRIBLE TERRIBLE customer service
Originally posted on lg.com

No, I do not recommend this product

5 Stars

Great purchase

Mjh8034c 9/21/2024

I bought this unit along with the dryer to replace a couple of aging units. Couldnt be happier with the purchase.
Originally posted on lg.com

Yes, I recommend this product

Features

 

Quality

 

Value

 
1 Stars

They lied to me. Horrible service.

Danielle C in Colorado 9/21/2024

Lost day of unpaid leave. No showed after four hours of waiting for delivery. You get text messages or deal with overseas call centers who can look in databases only. Truck broke not in stock despite two weeks of delivery confirmation truck broke downwhats true? Well call you back does not happen. They just randomly gave me a date five days in the future. Never again.
Originally posted on lg.com

No, I do not recommend this product

4 Stars

LG Washer and Dryer

Dora52 9/20/2024

I replaced my LG washer and dryer after many years. I originally purchased them because my sister had a set and after using them I was sold. Hers are still going strong Since I had such a great experience with my old set I chose to replace them with LG again. I am again very satisfied. Easy to use easy to clean. They seem to wash a little faster and dry quicker also. A big bonus with energy prices.
Originally posted on lg.com

Yes, I recommend this product

 Incentivized Review

1 Stars

Delivery / Installation Nightmare That Never Ends

Livingroomdryerguy 9/18/2024

Do not order these units online / directly from LG unless you are prepared to install or service them yourself. I ordered this unit the matching dryer and the stacking kit. When the delivery RXO team arrived they opened the stacking kit which was still sealed in the box and found that it was missing a piece LGs mistake. The delivery team members did not speak English but they got their supervisor on the phone. I told him I could get the part from a nearby big box store but he was not willing to have his team wait the ~15 minutes for me to do that. Instead he assured me they would return tomorrow. They left one unit uninstalled upstairs in our laundry closet and the other one in our LIVING ROOM where it is still sitting five days later. I spoke with LG and directly with RXO the day after the delivery - an hour plus on the phone on a Saturday - and neither has followed up. I have also emailed LG customer service twice and have received no response. Its beginning to seem fraudulent as they are unwilling to fulfill their obligations and are not honoring my return request. If youre considering an appliance purchase I would visit a local appliance store and under no circumstances would I trust an LG product. Lesson learned.
Originally posted on lg.com

No, I do not recommend this product

3 Stars

Washer great but delivery date failed

PCMc831 9/12/2024

Purchased directly off LG.com a month ago to replace a failing 16 year old LG washer. Washer itself performs great no complaints. However do NOT trust the delivery date promise that LG gives you at the time of order. In our case the date that LG provided turned out to be the date that the washer was delivered to the local company that handles installations in our area. That hand-off seemed to be working OK as shortly after placing the order we had update from installer company called RXO indicating they would provide more specifics 24 hours in advance. So far so good. However when the 24 hour advance notice was received was directed to the RXO scheduling site only to find the earliest delivery slot was not for another two weeks After contacting RXO to complain they simply said that LG unfortunately was not considering the local delivery schedule in their delivery date confirmations and that nothing RXO could do. So my word of advice is if youre in urgent need of a new machine you probably need to be factoring in that actual delivery/installation likely will not be for another 2 weeks after the date that LG tells you.
Originally posted on lg.com

No, I do not recommend this product

 Incentivized Review

5 Stars

Price1030 9/7/2024

Originally posted on lg.com

Yes, I recommend this product

 Incentivized Review

5 Stars

Good functions

Herkimer 9/6/2024

Bought new washer 4 weeks ago. Very happy with wash quality and function. Met our expectations as prior LG customer of well designed product
Originally posted on lg.com

Yes, I recommend this product

1 Stars

Two thumbs down at this point

Gregg9876 9/6/2024

Well. It was supposed to be delivered August 28. Had a date confirmation sent to confirm. I am still awaiting delivery. LG needs to be sure the people hired to do the job are on the same page. RXO even though my product is 90 minutes from me said it wasnt scheduled until November 15. I talked with both RXO and LG. of course you can only get to the call centers for both companies for several hours and ended up with a delivery date of September 6 today but have not heard a peep. They said they would call RXO 24 hrs ahead of delivery. I do see that it says out for delivery. We shall see
Originally posted on lg.com

No, I do not recommend this product

Features

 

Quality

 

Value

 
1 Stars

2 Thumbs down

Disappointed in Michigan1 9/4/2024

I find I quite hilarious that LG gives a delivery date but uses a trucking company that has a schedule that does not care when lg promised delivery According to LG. I was supposed to receive my washing machine August 28th 2024. I am still waiting. The trucking company all though my machine is 90 minutes from my house didnt have it scheduled till November 15 2024 I have several hours of conversations with LG and the trucking company trying to get them to just let me pick it up. But being all I could get were call centers. For both companies. The best they said they could do would be September 6 2024. They sent me a second confirmation date for the September 6 delivery but they are still sending me a link to schedule said delivery. That being said. We will see September 6 if I actually receive it. As for a rating on a product LG thinks I have had a few days to use. I only hope their product is better than their ability to deliver is
Originally posted on lg.com

No, I do not recommend this product

 Incentivized Review

1 Stars

Terrible Experience with LG Washer Ordered Direct

Dani32 9/2/2024

I purchased the washer on 6/2/24 and the delivery immediately changed from 6/10 to 6/22 as soon as they charged my credit card. Absolutely no communication until 15 hours before delivery Broken unit delivered on 6/22 squealed and screeched on wash cycle and spin cycle no matter if it was 3 pairs of mesh shorts or 8 large towels. After a week of getting the run around and sent to AI websites and hung up on I sent THREE emails with video and audio. Heard nothing for 7 days then got a one sentence email saying they were sending a technician sometime on July 16. He called when he was driving to my house. Declared it installed properly and broken needing a replacement and that he would notify Customer Service. HEARD NOTHING FOR 4 WEEKS so I started to call. Got the run around put on hold several times for 45 minutes to an hour transferred and hung up on immediately. Kept calling. They wanted to send ANOTHER technician. More run around. The Marion called saying they would do a return refund and reorder. I found out the unit would be picked up in OCTOBER at the earliest then a week to warehouse week to scan in and send info to Returns and Replacements then another week to credit my credit card then I could reorder and spend either 3 or 7 weeks waiting for delivery again So the washer I ordered on June 2 would not be replaced until December or January I said it was unacceptable they should bring the new washer and pick up the old at the same time. Now Im getting 2-3 emails 2-3 text messages and 6am phone calls from the pick-up company RXO to schedule a pick-up I never agreed to. They indeed left me a message in late August that there were no appointments in August no appointments in September but might have one in October. So the new working washer I ordered June 2 MIGHT get replaced in January when I notified them 2 days after delivery that it was broken.
Originally posted on lg.com

No, I do not recommend this product

4 Stars

Love the optional download able features

ccape 9/1/2024

Im very happy with my new LG washer Dryer. I love Im able to remotely operate them. The only thing Im unhappy with is I am not able to change the way the door on the washer opens.
Originally posted on lg.com

Yes, I recommend this product

5 Stars

Clean clothes

Sewcialworker 9/1/2024

This machine replaced one that Id had for 15+ years. It was still working but the dryer broke so I replaced them both. I loved my old LG and expected the best from this one. So far Im not disappointed. Install was quick and done well. Laundry all caught up. Sheets clean delicates look great. Machine quiet looks great.
Originally posted on lg.com

Yes, I recommend this product

 Incentivized Review

3 Stars

Jurys out....

washington20016 8/31/2024

Well see....jury is still out as my husband had to do the installation himself. Delivery crew was awful and I would have bought it elsewhere due to the horrible delivery service.
Originally posted on lg.com

No, I do not recommend this product

 Incentivized Review

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1 Stars

SUD error message with every wash cycle

Marsh71 8/29/2024

We struggle with getting this washer to complete a full wash cycle. The sud error message comes on no matter how little detergent we put in. Weve had 4 repairmen out. Weve used the washer cleaning products bought a low suds detergent run the machine with no detergent but the error message continues. LG can you recommend a detergent to try or other solutions? Warranty is expired and were stuck with a machine that cant run a full cycle.
Originally posted on lg.com

No, I do not recommend this product

1 Stars

The worst customer service I have ever seen

Mo Sakha 8/28/2024

The worst customer service I have ever seen. After 7 phone calls and sending 6 emails with no respond and spending over 8 hrs. dealing with this I have canceled the order.
Originally posted on lg.com

No, I do not recommend this product

1 Stars

Overpriced junk

ALWAZEBIZI 8/26/2024

Worst machine ever. Have it for 15 months. A few months ago started getting errors. A few weeks ago could not get rid of OE error. Service came replaced the part and 2 weeks laterhere we are again.same errors. Had my drain and electricity checked and all ok. Machine is a lemon No one to talk to at LG
Originally posted on lg.com

No, I do not recommend this product

 Incentivized Review

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5 Stars

Nice machine and service

Peanut1221 8/24/2024

We are two months in with this dryer and are very satisfied. It is quiet and performs beautifully. Also the installation service was very confident and professional.
Originally posted on lg.com

Yes, I recommend this product

 Incentivized Review

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2 Stars

Stop the Banging

SH19s 8/21/2024

We are having our 2nd service appt. tomorrow for the vibration/banging it does during the spin cycle?
Originally posted on lg.com

No, I do not recommend this product

 Incentivized Review

1 Stars

Pathetic Customer Service

UnwashedClothes 8/19/2024

I bought this item on a promotion for $715. The item was damaged when I received it and the item was sent back to LG on August 9. I asked for a replacement and LG put in a ticket for replacement on August 14. LG then closed that request and instead refunded me $715 for the purchase on August 16. I called and they said I had to just repurchase the item. The item is now $900 without the promotion. I was then told I would be given a promotional code later that day. I called back later and they said 48-72 hours. I called again 3 days later and they said 24-48 hours. It has been 10 days since my order was delivered damaged. I received the refund but still do not have a washing machine. Avoid buying from LG at all costs and just buy from Lowes or a local appliance store. Their customer service is an absolute joke.
Originally posted on lg.com

No, I do not recommend this product

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1 Stars

I finally called back the LG service line

idiosos 8/19/2024

service provider was horrible LG should fire them and find a more reputable company. They dont answer phone in a professional manner the tech never contacted me back I had to wait 2 weeks and constantly called and was told 24-48 hours then told the tech would call me after he ordered parts/ how can he do that if he never spoke to me to find out what was wrong? THE BBB Bureau rates your designated repair company a F Are you aware of that?
Originally posted on lg.com

No, I do not recommend this product

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5 Stars

Quiet and Quick - great washer

PhilNJ1980 8/17/2024

I have had the washer for about 2 months. So far I think it is great. It is very quiet and works fast. Our clothes come out cleaner than any washer we have used and seem softer. We are a family of four and the washer has plenty of capacity for us. I was unsure of the need for WiFi but like getting the alerts of the laundry being done downloading custom wash cycles and knowing how many washes were completed to run a clean cycle. Overall this has been a great purchase so far.
Originally posted on lg.com

Yes, I recommend this product

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5 Stars

jofarm 8/12/2024

Bought directly with LG and found prices were cheaper than big box stores. The set up and delivery were excellent and love the new washer and dryer
Originally posted on lg.com

Yes, I recommend this product

 Incentivized Review

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5 Stars

Washing machine works well

AllanM 8/6/2024

Purchase to replace my previous LG washer and dryer because the doors had cracked. The new ones appear to be better. Machine cleans very well. All of the temperature levels are not indicated which is a bit odd but OK.
Originally posted on lg.com

Yes, I recommend this product

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1 Stars

Worst service ever

K889 8/2/2024

Id love to leave a more detailed product review but despite delivery being scheduled 2 weeks ago I havent received my washer or dryer. Numerous emails and phone calls to customer services and no one can tell me where my appliances or when I can get them. Worst service ever. If I could give zero stars I would.
Originally posted on lg.com

No, I do not recommend this product

 Incentivized Review

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1 Stars

Buy from Somewhere other than LG

Jessi_08 7/29/2024

I have read great reviews about this machine and I decided to buy direct from LG. I have not even received the machine yet along with the washer I bought to match and the experience with delivery and customer service has been abysmal. I added installation to my order and when I call customer support no one can seem to tell me if I need any hoses or adapters for installation or if that is included. I have spent over an hour waiting on support with no answer and even when I ask to be called back I dont get a call. I received a call from the installer one day before the machines was going to be delivered only to be told that they did not yet have the machines and that I would need to schedule a week later. Maybe you could expect such poor service and lack of delivery from a small company or during a pandemic but certainly makes me regret my purchase before I have even received the washer/dryer.
Originally posted on lg.com

No, I do not recommend this product

 Incentivized Review

1 Stars

Fails after 3.5 years

Weeb 7/29/2024

Was wonderful Had 3.5 years. Leaks on floor Open door and put 1 gallon water in tub and it drips out Detergent dispenser area rusting LG does not have flat rate repair where we live Sad. We liked it. Not happy it failed so soon
Originally posted on lg.com

No, I do not recommend this product

 Incentivized Review

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1 Stars

Terrible Customer Service

jwb25 7/29/2024

Terrible customer service. Failed to provide accurate availability and delivery timeline which forced me to purchase the stacking kit required for installation in our space from another store before my delivery date. Customer service then cancelled the free stacking kit on my order and refused to reimburse or ship me the free kit. I will not recommend LG specifically because of their customer support - their products are not good enough to make up for it.
Originally posted on lg.com

No, I do not recommend this product

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4 Stars

Great features but capacity limited.

mseitz 7/20/2024

Im generally happy with the washer. It has the cycles I need and it seems to get my clothes clean. However I am finding multiple capacity issues that I didnt have with my previous washing machine. First the recommendation that I only wash one blanket at a time. Second the detergent compartment cant hold the amount of detergent Tide recommends for full load. Third the storage pedestal is too short for standard Tide and Clorox 2 bottles.
Originally posted on lg.com

Yes, I recommend this product

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5 Stars

Great Improvement.

Ole Man Dave 7/16/2024

I bought this new washer in May 2024. It has worked flawlessly and it is very dependable. This new washer is an improvement over the other LG washer is have or had as they have correct the issue of water hammer from the fast closing water valves. Great improvement.
Originally posted on lg.com

Yes, I recommend this product

 Incentivized Review

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5 Stars

Top-tier appliance

katied57 7/15/2024

I purchased my first front loader a couple of months ago. It is beautiful very attractive. Looks lovely with matching dryer in my space. It performs very well. Would purchase again in a heartbeat
Originally posted on lg.com

Yes, I recommend this product

 Incentivized Review

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5 Stars

John 78 7/14/2024

I bought this washer a month ago. Works great. Strong recommendation.
Originally posted on lg.com

Yes, I recommend this product

 Incentivized Review

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3 Stars

Great washer hope you dont need service

Marley999 7/9/2024

This is my second LG front load washer. Both have been great but the new one developed a balance problem while spinning. Ive had it for 8 months and it has been down for nearly 6 weeks. Home Depot summed it up well. LG has great products just hope you never need their service.
Originally posted on lg.com

No, I do not recommend this product

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5 Stars

Simply Fantastic

Herta Levy 7/8/2024

This is my first LG Appliance and I have to say I am very happy with this new Wash Machine It simply is amazing uses very little detergent and the clothes come out very clean and spotless It is easy to use and even easier when using the App LG provides very helpful tips on the different wash circles. An excellent product that I highly recommend
Originally posted on lg.com

Yes, I recommend this product

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5 Stars

Fantastic buy with trend setting tech

Sukesh Kumar 7/7/2024

I am pleased with the way the product has evolved over the past years ThinQ is great advancement in technology and I am absolutely glad I bought this washer dryer
Originally posted on lg.com

Yes, I recommend this product

 Incentivized Review

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5 Stars

Very Happy

Janet DePreter 7/7/2024

My machine was delivered a month ago and could not be happier. Love all the features and how well it washes the clothes. The clothes are ringed out so well and does not take long for the clothes to dry
Originally posted on lg.com

Yes, I recommend this product

 Incentivized Review

1 Stars

LG is a terrible company when things go wrong.

Larry11508 7/6/2024

It may be a great machine but we have no way of knowing. The machine was broken when delivered and we have been trying to get LG to repair or replace for more than a month. They have not returned calls that they promised and service people have not shown up. I would strongly recommend going with a machine from a competitor.
Originally posted on lg.com

No, I do not recommend this product

 Incentivized Review

5 Stars

Easy to use

GranniesWasher 7/1/2024

Washes great Easy to use Cycles r shorter then my previous front loader
Originally posted on lg.com

Yes, I recommend this product

 Incentivized Review

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5 Stars

Great purchase thanks to support from customer ser

gloria1787 6/30/2024

The LG Washer and dryer were purchased to replace my 17 year old front loader and dryer. I had a bit of difficulty adjusting to the technology. When I called for help I was directed to the FB page and messenger run by customer service. I was extremely impressed with their patience and their ability to quickly recognize my concerns. The washer and dryer is GREAT Permanent press really comes out wrinkle free. Although there is not a specific hand wash setting the delicate setting with some tweaks works beautiful. there was no problem purchasing the suggested mesh bags for delicates at Boscovs a local department store. Towels come out truly clean and fresh.
Originally posted on lg.com

Yes, I recommend this product

 Incentivized Review

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2 Stars

No drum light. Deceptive advertising indicates it

No Drum light 6/29/2024

Unbelievable that it has no drum light. When you look at the advertisements it deceptively looks like there is one. Much lower priced models from this and other companies have one. This model with AI and all the other 12 wash cycles and the other bells and whistles does not What a let down. Shame on you LG
Originally posted on lg.com

No, I do not recommend this product

 Incentivized Review

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5 Stars

Great turbo wash

Osamu 73 6/27/2024

Perhaps due to the effect of Turbo wash the laundry comes out very well despite the short wash time.
Originally posted on lg.com

Yes, I recommend this product

 Incentivized Review

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